Contact Utility Customer Service
utilitycustomerservice@santafenm.gov
Hours
Monday - Friday
8:00 AM to 4:30 PM
Closed Saturday, Sunday & most Federal holidays
Staff Directory
Nancy Jimenez
Utility Billing Division Director
nljimenez@santafenm.gov
Vangie Tso-Olivas
Billing Supervisor
eltso-olivas@santafenm.gov
Alice Martinez
Collections Supervisor
mamartinez2@santafenm.gov
Susan Mora
Customer Service Supervisor
smmora@santafenm.gov
The Utility Billing Division (Customer Service) is committed to providing quality utility billing services to Santa Fe residents in an efficient and timely manner. These activities include prompt and courteous customer service, transfer account information or transfer water service, collection services, accurate water meter readings, and timely billing for water, refuse, sewer, and stormwater services.
Click here to visit Save Water Santa Fe for more information about Eye on Water and other programs.
Leak adjustment
Refuse Vacancy
Collections
Rebates 
Water Rates 
Sewer Rates
Refuse RatesGo Paperless
For paperless bills, please email utilitycustomerservice@santafenm.gov to provide your name, your service address, your account number, and the email address where you would like to receive your e-bill.
Santa Fe River Fund
In April of 2007, the Santa Fe River was named America’s Most Endangered River by American Rivers. A Washington, D.C.-based advocacy group. In June 2007, the New Mexico Heritage Preservation Alliance named the Santa Fe River as one of the state’s twelve most endangered places.
Your contributions to the Santa Fe River Fund will be used for projects that improve the flow of the Santa Fe River in ways that enhance the river’s ecosystems and its riverbank channel.
Make a Donation
Follow the Santa Fe Water Conservation Office for tips and info
